Terms of Service

1. Acceptance & Eligibility

You must be at least 18 years old and capable of forming a binding contract. If you are using the Service on behalf of a business, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. The Service

The Service provides AI-assisted tools for roofing contractors, including proposal generation, estimates, lead management, and related features. We may add, modify, or remove features at any time, with or without notice, without liability.

3. Accounts & Security

• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us immediately of any unauthorized use.
• We may suspend or terminate accounts at our sole discretion, with or without notice, for any reason including suspected violation of these Terms.

4. Subscriptions, Billing & Refunds

Paid plans are billed in advance on a recurring basis through our third-party payment processor. Fees are non-refundable except where required by law or as expressly stated in our Refund & Subscription Policy. You authorize us to charge your payment method for all fees, applicable taxes, and any future price changes (with notice).

5. Acceptable Use

Your use is subject to our Acceptable Use Policy, which is incorporated by reference. Violation may result in immediate suspension or termination without refund.

6. Your Content & License to Us

You retain ownership of content you submit ("User Content"). You grant us a worldwide, royalty-free, sublicensable license to host, process, transmit, display, and create derivative works of User Content solely to operate, improve, and provide the Service. You represent that you have all rights necessary to grant this license and that your User Content does not infringe any third-party rights.

7. AI Output — User Responsibility

The Service uses artificial intelligence to generate proposals, estimates, measurements, pricing, and other content ("AI Output"). AI Output may be inaccurate, incomplete, outdated, or unsuitable for your purposes. You are solely responsible for reviewing, verifying, editing, and approving all AI Output before relying on it, transmitting it to customers, or using it in any commercial transaction. We make no warranty whatsoever as to the accuracy, fitness, or legality of AI Output.

8. Not Professional Advice

The Service is not a substitute for licensed professional advice (legal, engineering, structural, insurance, contracting, or otherwise). Nothing produced by the Service constitutes such advice. You must independently verify all measurements, code compliance, pricing, and contractual terms with qualified professionals.

9. Third-Party Services

The Service may integrate with or link to third-party products, websites, or services. We do not control and are not responsible for any third-party service. Your use of any third-party service is governed solely by its own terms.

10. Intellectual Property

The Service, including all software, designs, text, graphics, brand names, logos, and underlying technology, is owned by or licensed to Ivory Digital, LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely in accordance with these Terms. All rights not expressly granted are reserved.

11. Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

12. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT, INCLUDING AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVORY DIGITAL, LLC AND ITS AFFILIATES DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DATA WILL BE PRESERVED OR ACCURATE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL IVORY DIGITAL, LLC, IVORY ROOF, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You agree to defend, indemnify, and hold harmless Ivory Digital, LLC, Ivory Roof, and their affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your User Content; (c) your violation of these Terms, any law, or any third-party right; (d) any AI Output you transmit, publish, or rely upon; or (e) any dispute between you and a customer, employee, or third party.

15. Mandatory Arbitration & Class Action Waiver

You and Ivory Digital, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by JAMS under its rules, and not in a court of law. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND IVORY DIGITAL, LLC WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@ivoryroof.com within 30 days of first accepting these Terms.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, United States of America, without regard to conflict-of-law rules. To the extent any claim is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Florida.

17. Termination

We may suspend or terminate your access to the Service at any time, for any reason or no reason, without notice or liability. Upon termination, all rights granted to you cease immediately. Sections that by their nature should survive termination (including IP, disclaimers, liability limits, indemnification, and dispute resolution) shall survive.

18. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, labor disputes, internet or utility failures, government action, or third-party service outages.

19. Export Controls & Sanctions

You represent that you are not located in, and will not use the Service in or for the benefit of, any jurisdiction subject to U.S. embargoes or sanctions, and that you are not on any U.S. government restricted-party list.

20. Changes to the Terms

We may modify these Terms at any time. Material changes will be notified by posting to the Service or by email. Continued use after the effective date constitutes acceptance.

21. Miscellaneous

• Independent contractors: No agency, partnership, joint venture, or employment is created by these Terms.
• Assignment: You may not assign these Terms without our consent. We may assign freely.
• Severability: If any provision is held unenforceable, the remainder shall remain in effect.
• No waiver: Failure to enforce any provision is not a waiver.
• Entire agreement: These Terms, together with referenced policies, constitute the entire agreement between the parties.
• Notices: Legal notices to us must be sent to legal@ivoryroof.com.

22. Contact

Ivory Roof, a service of Ivory Digital, LLC — legal@ivoryroof.com